Returns & Exchanges

We want you to be happy with your purchase. If you’re not satisfied for any reason, we make returns and exchanges simple and hassle-free.

Order Cancellations

  • If your order has not shipped, you may modify or cancel it within 24 hours of payment. Please email support@vemoveLy.com with your order number.
  • After 24 hours, orders are usually processed and cannot be cancelled once shipped.

Returns & Exchanges (30-Day Window)

  • 30-day hassle-free return or exchange on all orders; if you selected the wrong size, you’ll be responsible for the return shipping, and the item must be unworn, unwashed, and in its original condition with all tags attached.
  • Return shipping is covered by us. We will provide a prepaid return label for U.S. returns.
  • Before sending anything back, please email us at support@vemoveLy.com . This helps us match your package and speed up processing.
  • Items should be returned in new, unworn and unwashed condition with original tags/packaging (where applicable). Try-ons at home are okay.

Refunds

  • Refunds are issued to the original payment method within 3 business days after the returned items are received and inspected.
  • Your bank or Shopify payments may take additional time to post the credit (typically 3–7 business days for cards; PayPal may post sooner).
  • If you return the entire order, any original shipping fee you paid (if applicable) is also refunded.

Exchanges

  • Exchanges are available for size/color or a different item of equal value (subject to stock). If the requested item is unavailable, we’ll process a refund instead.
  • Exchange requests follow the same RMA process as returns—please email support@vemoveLy.com.

How to Start a Return

  1. Email support@vemoveLy.com with your order number and what you’d like to return or exchange. (Photos help if there’s damage/defect.)
  2. Pack your item(s) securely and drop off the package per the label instructions.

Contact Us

If you need help with a cancellation, return, refund, or exchange, contact our team:

  • Email: support@vemoveLy.com
  • Phone: +86 15880906056
  • Address: Room 502C, 5th Floor, Goodview Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Hong Kong
  • Support Hours: Mon–Fri, 9:00 AM – 5:00 PM 

Questions?

We’re here to help. Email support@vemoveLy.com or call +86 15880906056 (Mon–Fri, 9:00–17:00 ). Please include your order number for faster assistance.